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The warranty obligations of V2GO Technology Corp. ("V2GO TECH") for products are limited to the terms set forth below:
This limited warranty covers defects in materials and workmanship in V2GO products. This limited warranty lasts for 1 year from the date of original purchase of V2GO product.
Only the original purchaser of V2GO products is covered under this limited warranty. This limited warranty is not transferable to subsequent purchasers or owners of V2GO products.
Warranty Repair & Replacements
- V2GO Technology warrants that the product is free from defects in material or workmanship under normal operation.
- Any replacement parts furnished at no cost to the purchaser in fulfillment of this warranty are warranted only for the unexpired portion of the original warranty. Any services or repair outside the scope of this limited warranty shall be at V2GO's rates and terms then in effect.
- Standard products deemed defective within the 90 days of the warranty period are eligible for Warranty Replacement. As soon as the purchaser notifies us of a defective product, we will ship a new unit to the purchaser by surface freight at V2GO's expense. We will charge the purchaser's account or credit card for the new unit and issue a full refund once we receive the original unit from the purchaser.
- Replacement products may be new or reconditioned. V2GO Technology Corp. warrants any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer.
- After 180 days, standard products returned for in-warranty repair are NOT eligible for Warranty Replacement.
- V2GO is not responsible for damages outside of V2GO's control including, but not limited to, physical damage, modifications to the product, or improper packaging.
Out of Warranty Repair Services
- Warranty exclusions include, but are not limited to, physical damage, modifications to the product, or improper packaging.
- If a machine is out-of-warranty, V2GO or authorized repair center will charge a flat rate fee for the evaluation and repair of product based on model. Prior to proceeding with the repair of a product that is out-of-warranty, V2GO will send the purchaser a cost proposal that must be signed for acceptance and returned by mail or fax.
- Electing not to have V2GO repair the product, the product will be returned to you as is.
V2GO may refuse to provide services for products in any of the following conditions:
- Damages caused by misuse, abuse, accidents, fire, theft, disappearance, misplacement, power surges, reckless, willful, or intentional conduct.
- Damages caused by servicing not authorized by V2GO unauthorized service.
- Damages caused by usage that is not in accordance with product instructions.
- Damages caused by failure to follow the product instructions or failure to perform preventive maintenance.
- Damages caused by the combination of V2GO products with other non-V2GO branded products, accessories, parts or components.
- Software, including the operating system and software added to your product through our factory-integration system, third-party software, or the reloading of software.
- Any equipment or components that were not included in your products as originally sold to you.
- Normal wear and tear
Return Material Authorization Numbers (RMAs)
- Before a purchaser ships a product back to V2GO Technology, the purchaser must obtain a valid RMA number. Boxes received without an authorized RMA Number will be shipped back refused.
- Authorized RMA Numbers will expire 45 days after they are issued. Only the V2GO product and quantity specified on the original RMA request can be returned with the RMA Number issued.
- If returning additional products to V2GO, a new RMA Number will be required. If we receive a shipment containing products not authorized for return on that RMA Number, we will return them as is.
Labeling and Address
- The RMA Number must appear on the outside of the carton(s) in BOLD print. Any product returned without a valid RMA Number will be returned to the sender. refused.
- Return products to the address provided on your RMA authorization form.
Packaging
- V2GO Technology recommends returning products by UPS, FedEx, DHL, or another reputable freight forwarder.
- To avoid voiding the warranty, use V2GO Technology or equivalent packaging to return a product. This includes complete packaging, high-density foam and/or cardboard separators.
Freight Payment
- The customer prepays all inbound freight charges for both in-warranty and out-of-warranty repairs. V2GO Technology is not responsible for damage during shipment. We recommend that you insure the shipment.
- For products delivered to get in-warranty services V2GO or authorized repair center will issue a refund of inbound freight prepaid by customer.
- V2GO Technology will pay for surface/ground return freight only, for warranty repairs. If you require overnight or other special requirements for expedited shipment, these will be at the purchaser's expense. You may pay freight by either issuing a purchase order with the clear notation "Prepay and Add Freight," choosing your own carrier and providing your account number (freight collect), or prepaying by credit card.
Freight Claims and Shipment Damage
- If the purchaser receives the original product in damaged condition;
notify V2GO's Repair Department or Customer Service immediately.
If the shipment was made by a V2GO "prepay and add freight" service,
V2GO will help the purchaser process the damage claim.
- If the original freight charges were paid in advanceÑby freight
collect or other meansÑnotify the carrier immediately to initiate
a claims inspection. V2GO Customer Service will provide
assistance, as necessary, to process the freight claim.
- If your returns/repair shipment to V2GO is received in damaged
condition, V2GO will notify the purchaser. The purchaser will need
to notify the carrier immediately to initiate a claims inspection.
V2GO Customer Service will provide assistance, as necessary, to
process the freight claim.
Limitation on Liability
THE MAXIMUM LIABILITY OF V2GO TECH UNDER THIS LIMITED WARRANTY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID FOR THE PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, V2GO TECHNOLOGY CORP.IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY.
- Some countries, districts or states do not allow the exclusion or limitation of relief, special, incidental, consequential or indirect damages, or the limitation of liability to specified amounts, so the above limitations or exclusions may not apply to you.
Exclusive Remedy
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, V2GO TECHNOLOGY CORP. SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF V2GO TECH CANNOT LAWFULLY DISCLAIM OR
EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN ALL IMPLIED WARRANTIES COVERING V2GO PRODUCTS, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY TO V2GO PRODUCTS AS PROVIDED UNDER APPICABLE LAW. IF ANY PRODUCT TO WHICH THIS LIMITED WARRANTY APPLIES IS A "CONSUMER PRODUCT" UNDER THE MAGNUSON-MOSS WARRANTY ACT (15 U.S.C.A. ¤2301, ET SEQ.) OR OTHER APPICABLE LAW, THE FOREGOING DISCLAIMER OF IMPLIED WARRANTIES SHALL NOT APPLY TO YOU, AND ALL IMPLIED WARRANTIES ON V2GO PRODUCTS, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR THE PARTICULAR PURPOSE, SHALL APPLY AS PROVIDED UNDER APPLICABLE LAW.
Other Conditions
- This limited warranty gives you specific legal rights, and you may have other rights which vary from country to country or state to state.
- This limited warranty is void if (I) the label bearing the serial number of V2GO products have been removed or defaced, (II) the product is not distributed by V2GO TECH or (III) V2GO products are not purchased from an authorized V2GO Technology Corp. reseller. If you are unsure whether a reseller is an authorized V2GO TECH reseller, please visit our web site at www.v2gotech.com or contact the V2GO TECH office from listed on the letterhead of this document.
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